How long do cookies last?+
Baked cookies can last three (3) to five days. Frozen cookies can last up to three (3) months.
How should I store my cookies?+
Store baked cookies in an airtight container in a cool, dry place. Keep frozen cookie dough frozen until you’re ready to bake.
What allergens should I know about?+
Our cookies may contain wheat/gluten, eggs, dairy, nuts, peanuts and soy, depending on the flavour. Please refer to the Allergen Information before ordering if you have any allergies or dietary concerns.
Do you offer delivery?+
Yes! Delivery is available to selected areas. Delivery options, fees and available delivery days will be shown at checkout or confirmed when placing an order.
What exactly is the frozen dough?+
Our frozen cookie dough is ready to bake. Keep it frozen until you’re ready to bake, then follow the baking instructions provided with your order.
Do you take custom orders?+
We’re happy to accommodate custom orders where possible. Please contact us with your requirements, and we’ll let you know what we can do.
Do you have minimum orders?+
Minimum order quantities may apply depending on the product and whether you’re ordering for personal or wholesale purposes. The applicable minimum will be shown when ordering.
How do payments work?+
We accept EFT and other available online payment methods shown at checkout. Orders are only confirmed once payment has been received.
Policy · Delivery
Getting your cookies to you.
Orders can be collected or delivered to selected areas. Delivery options, fees and available delivery days will be shown at checkout or confirmed when placing your order.
Orders placed by Thursday at 12:00 will be prepared for the following weekend’s collection or delivery.
Policy · Returns & refunds
The policy lives here.
The final Cookery Cookie returns/refunds policy has not been supplied in the current website content, so this section is intentionally left for the business’s approved policy wording.
FINAL POLICY WORDING TO BE ADDED BEFORE LAUNCH
